Refund policy

Return & Refund Policy

Last updated: August 2026

At COOKKIND™, we want you to feel confident about what you bring into your kitchen. If your purchase isn’t right for you, we make returns simple.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The product must have been purchased directly from COOKKIND™.

  • The return request must be submitted within 30 days of delivery.

  • The cookware should be returned clean and with all included parts and accessories.

  • The product must not show damage caused by misuse, modification, neglect, or improper care.

Original packaging is preferred but is not required if the cookware can be safely packaged for return.

Free Returns

Eligible returns within the United States include free return shipping.

Once your return is approved, our support team will provide the return instructions and, where applicable, a prepaid return shipping label.

Please do not send products back without first contacting us and receiving return authorization.

How to Start a Return

Contact us at support@cookkind.com and include:

  • Your order number

  • The email address used for the order

  • The product you would like to return

  • A brief reason for the return

If there is an issue with the product, including damage or a defect, please include clear photos so we can help resolve the issue quickly.

Refunds

Once your returned item has been received and inspected, we will notify you by email.

Approved refunds will be issued to your original payment method.

Please allow approximately 5–10 business days after the refund is processed for the funds to appear in your account. Processing times can vary depending on your bank or payment provider.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your item arrives:

  • Damaged

  • Defective

  • Missing a component

  • Different from what you ordered

contact us as soon as possible at support@cookkind.com.

Include your order number and clear photographs of the product and packaging.

If we confirm that the product arrived damaged, defective, or incorrect, we will arrange an appropriate replacement or refund at no additional cost to you.

Exchanges

If you ordered the wrong size or would prefer another product, contact our support team.

Depending on availability, we may help arrange an exchange or advise you to return the original item and place a new order.

Non-Returnable Items

We may be unable to accept returns for:

  • Products damaged through misuse or improper care

  • Products that have been intentionally modified

  • Items returned more than 30 days after delivery without prior approval

  • Products not originally purchased from COOKKIND™

This does not affect claims relating to products that arrived damaged or defective.

Promotional & Discounted Orders

Products purchased during a promotion or with a discount code remain eligible for our standard 30-day return policy, unless a specific promotion is clearly marked as final sale before purchase.

Refunds are based on the amount actually paid for the returned item after discounts.

Bundles & Sets

If you purchased a cookware bundle or set, the complete set may need to be returned to qualify for a full refund.

If you wish to return only part of a bundle, contact our support team first so we can determine the applicable refund amount.

Return Shipping

For eligible U.S. returns covered by our free-return policy, COOKKIND™ will provide return shipping instructions.

COOKKIND™ is not responsible for items returned without authorization or sent to an incorrect return address.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make every effort to cancel the order before fulfillment begins. Once an order has entered processing or has shipped, it may no longer be possible to cancel it, but you may request a return after delivery.

2-Year Warranty

Our 30-day return policy is separate from the COOKKIND™ 2-Year Warranty.

If you experience a covered product issue after the 30-day return period, please review our Warranty Policy or contact our support team for assistance.

Questions?

If you have questions about a return, refund, damaged item, or warranty claim, contact us:

Email: support@cookkind.com
Customer Support Hours: [Monday–Friday, 9:00 AM–6:00 PM EST]

Please include your order number whenever possible so we can assist you quickly.